Reviews and reputation for cleaning companies
Review requests go out once the job is paid, then each customer moves into the right long-term follow-up.
After the job, who asks for the review?
The clean is done and the customer is happy. Who asks for the review? Who keeps that customer coming back? Smart Stack Method sends the request once the job is paid, then moves the customer into the right long-term nurture.
The review request goes out once the job is marked paid. It can come from your CRM or from Housecall Pro, Jobber or MaidCentral through the two-way sync.
- A paid job starts the request
- Works from your CRM or scheduling software
- No one has to remember to ask
The request is written in your voice and links straight to your Google review page. Customers you see in person can scan a QR code that opens the same page.
- Written in your voice
- One link to your Google review page
- QR code for in-person asks
Once the request goes out, the customer moves into the right long-term nurture, so one-time customers hear about recurring service and past customers get reminders to book again.
- Customer moves into long-term nurture
- Reminders to book again
- Reviews feed your Google Business Profile
How review requests work for cleaning companies
Every paid job gets a request, and every review feeds your Google Business Profile and local SEO.
Every paid job starts a review request.
The trigger is the payment, so no one on your team has to remember to ask. It works from your CRM or from Housecall Pro, Jobber or MaidCentral through the sync.
- Starts when the job is marked paid
- Text and email with one review link
- Works with your scheduling software
A paid job in your CRM or scheduling software starts the review request, with a direct link to your Google review page.
One scan opens your review page.
Put the QR code on a card, a leave-behind or your team's phones. Customers scan it and land on your Google review page without searching for it.
- Prints on cards and leave-behinds
- Opens your Google review page
- Works alongside the automatic request
A QR code at the door or on a leave-behind card sends customers straight to your Google review page.
Review request questions from cleaning company owners
When requests go out, unhappy customers, scheduling software, your message and cost.
When does the review request go out?
Once the job is marked paid. The request goes out by text and email with a direct link to your Google review page, so no one on your team has to remember to ask.
What if a customer is unhappy?
Reach out and fix the issue first. An unhappy customer is a conversation to have directly. Reply to every review, good or bad, in your own words.
Does it work with Housecall Pro or Jobber?
Yes. Smart Stack Method syncs two ways with Housecall Pro, Jobber, MaidCentral and Close, so a job marked paid in your scheduling software can start the review request.
Can I change the message?
Yes. The request is written from your Knowledge Stack in your voice, and you approve it before it goes out. You can edit the wording anytime.
Are review requests included?
Yes. Review requests are part of Smart Stack Method at $2,500 a month. Text and email sends are usage fees billed separately.
Can I give a discount for a review?
No. Google does not allow rewards for reviews and can remove them. The request asks plainly, and your work earns the review.
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See how review requests run from your paid jobs.